Privacy Policy

Effective November 9, 2026

This policy explains what AgencyNodes (AgencyNodes LLC, a Colorado limited liability company) collects, why, and how it is handled. It covers our website, the agency console, and the employee-facing benefits assistant and guides that agencies publish through us.

Two kinds of people use the Service

• Agency users (brokers, PEOs, general agencies) who create accounts and load plan information.
• Employees of the employer groups those agencies serve, who use a link to ask questions. Employees do not create accounts and are not asked to sign in.

What we collect

• Agency account information: name, work email, agency name, branding, billing status. Payments are processed by Stripe; we never see full card numbers.
• Plan information and documents the agency loads: plan designs, rates, employer contributions, advisor contact details, brochures, SBCs and logos.
• Employee questions and the generated answers, with the employer group, language and time. We keep these for 180 days so the agency can see what employees are confused about and so we can investigate problems. We ask employees not to enter Social Security numbers, account numbers or health details, and the assistant is instructed to refuse them.
• Callback requests: when an employee asks to be contacted, we store the name, phone number and reason they provide and deliver them to their agency. Kept for 12 months.
• Technical data: IP address (used for rate limiting and abuse prevention, kept for 10 minutes), browser type and basic request logs kept by our hosting provider.

We do not use advertising trackers or third-party analytics cookies on the employee assistant. A single browser setting (language preference) is stored locally on the employee's device.

How we use it

To run the Service, generate answers, deliver callback requests and documents, bill agencies, prevent abuse, and improve reliability. Employee questions are sent to our AI provider to generate an answer; they are not used by us or by the provider to train AI models under our agreement.

Who we share it with

• The agency that published the assistant sees its own groups' questions, answers and callback requests.
• Service providers acting on our instructions: Cloudflare (hosting and storage), Anthropic (AI model), Stripe (billing), Resend (transactional email). Each is bound by its own data-protection terms.
• Legal: when required by law or to protect rights and safety.

We do not sell personal information and do not share it for cross-context behavioral advertising.

Security

Data is encrypted in transit and at rest by our hosting provider. Agency access uses single-use sign-in links sent to the account email and per-agency access tokens. No system is perfectly secure; tell us at the address below if you believe something is wrong.

Your choices

• Employees: you can use the assistant without giving any personal information. If you submitted a callback request and want it deleted, contact your employer's benefits advisor or email us with the employer name.
• Agencies: you can export or delete your groups and documents from the console at any time, or ask us to delete your account and data.
• Residents of states with privacy laws (including Colorado, California, Virginia and others) may request access, correction or deletion by emailing us. We respond within 45 days and do not discriminate for exercising these rights.

Children

The Service is for working adults and is not directed to children under 16.

Changes and contact

We will post changes here and update the effective date; material changes will be emailed to agency accounts. Contact: hello@agencynodes.com, AgencyNodes, Denver, Colorado.